| Agent |
Total Submission |
Total Call Duration |
Avg. Score |
Rank |
| VISHAL MEHRA |
2 |
31 Minutes |
41.50% |
53 |
| VISHAL MEHRA |
2 |
31 Minutes |
41.50% |
53 |
| VISHAL MEHRA |
2 |
31 Minutes |
41.50% |
53 |
| VISHAL MEHRA |
2 |
31 Minutes |
41.50% |
53 |
| VISHAL MEHRA |
2 |
31 Minutes |
41.50% |
53 |
| Total Feedback |
388 |
|
| Parameter |
N/A |
No |
Yes |
| CRM Documentation |
5 |
10 |
150 |
| Call Documentation |
10 |
31 |
410 |
| Process knowledge |
2 |
31 |
415 |
| Call Documentation |
10 |
31 |
410 |
| Call Documentation |
10 |
31 |
410 |
| Total Feedback |
388 |
|
| Parameter |
N/A |
No |
Yes |
| Opening |
5 |
10 |
150 |
| Assurance |
10 |
31 |
410 |
| Further assistance |
2 |
31 |
415 |
| Closing |
10 |
31 |
410 |
| Communication Skills |
10 |
31 |
410 |
| Total Feedback |
388 |
|