Join the Smartcall Family

Job Overview:

As a Software Developer at Smartcall Infotech, you will play a crucial role in designing, developing, and maintaining high-quality software applications. You will work closely with our cross-functional teams to deliver solutions that meet our clients' needs and contribute to the success of our projects.

Job Description:

• Develop and maintain web applications using PHP, MySQL, JavaScript, HTML5, and CSS3, Mongo DB.
• Collaborate with product managers and designers to create user-friendly and visually appealing interfaces.
• Write clean, efficient, and well-documented code.
• Troubleshoot and debug software applications to ensure optimal performance.
• Demonstrating a strong technical knowledge of software application deployments.
• Stay up-to-date with industry trends and best practices to enhance your skills and contribute innovative ideas to the team.

Skills:

• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent work experience).
• Proven experience in web development using PHP, MySQL, JavaScript, HTML5, and CSS3,Mongo DB.
• Strong problem-solving skills and attention to detail.
• Ability to work both independently and in a team environment.
• Excellent communication skills and a collaborative mindset.

Job Overview:

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Job Description:

• Project Collaboration: Collaborate with cross-functional teams to work on projects from inception to completion. You will actively participate in brainstorming sessions and contribute to decisions related to UI and UX design.
• UI & UX Design: Take the lead in crafting intuitive, aesthetically pleasing, and functional user interfaces. Your designs should prioritize user needs and deliver an exceptional user experience.
• Technology Knowledge: Demonstrate a strong understanding of various web technologies, including HTML5, CSS3, JavaScript, and React. Proficiency in JavaScript plugins and frameworks will be vital to enhance the interactive elements of our platforms.
• Graphic Design Tools: Utilize graphic design tools such as Adobe Suite, Canva, and Figma to create visually appealing and cohesive design mockups and prototypes.
• Version Control: Maintain a disciplined approach to version control using SVN and GitHub, ensuring that UI codebase updates are made regularly and in line with project

Skills:

• Proficient understanding of web markup, including HTML5, CSS3 , Bootstrap 5.3.
• Strong understanding of CSS3 pre-processing platforms, such as LESS and SASS.
• Experience or Knowledge of WordPress and/or magento will be added advantage.
• Basic understanding of Jquery and Javascript.
• Basic understanding of code versioning tools, such as Git.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Design Tools: Proficient in using industry-standard graphic design tools such as Adobe Suite, Canva, and Figma.
• Strong Collaboration: Excellent teamwork and communication skills to collaborate effectively with developers, designers, and other stakeholders.
• Creativity: Ability to think creatively and innovatively to solve design challenges and deliver unique user experiences.
• Attention to Detail: Meticulous attention to detail to ensure design elements are consistent and aligned with the overall brand and user experience guidelines.
• Portfolio: A portfolio showcasing previous UX/UI design work and projects will be required during the selection process.

Job Overview:

We are looking for an enthusiastic and experienced social media marketing specialist to manage our social media platforms and drive our digital marketing efforts. The ideal candidate is a creative thinker, a strategic planner, and a social media expert who can create engaging content, develop effective strategies, and analyse campaign performance to enhance our brand's visibility and reach.

Job Description:

• Develop and implement social media strategies to increase brand awareness, engagement, and conversions across various platforms (e.g., Facebook, Twitter, Instagram, and LinkedIn).
• Create compelling and shareable content, including text posts, images, and videos, that aligns with our brand voice and resonates with our target audience.
• Manage and maintain a content calendar to ensure consistent posting and timely responses to comments and messages.
• Monitor social media trends, tools, and applications, and incorporate them into our strategy when relevant.
• Analyse social media performance using analytics tools and generate reports with key insights and recommendations.
• Collaborate with the marketing team to integrate social media into our broader marketing campaigns.
• Stay up-to-date with industry best practises and emerging trends in social media marketing.

Skills:

• Bachelor's degree in marketing, communications, or a related field
• Proven experience as a social media marketing specialist or similar role
• Proficiency in using social media management and analytics tools (e.g., Hootsuite, Buffer, Google Analytics)
• Strong written and verbal communication skills with a keen eye for detail
• Creative mindset with the ability to generate fresh ideas for content.
• Excellent time management and organisational skills.
• Knowledge of SEO and online marketing strategies.
• Ability to work independently and collaboratively in a team environment.

Job Responsibilities:

The digital marketing executive is a key player responsible for planning, executing, and optimising digital marketing efforts to meet the company's objectives. They must have a strong educational background, relevant experience, and a wide range of skills in digital marketing, analytics, and technology evaluation to excel in this role.

Job Description:

• Campaign Management: digital marketing executive is responsible for planning and executing various digital marketing campaigns. This includes campaigns on the web, SEO/SEM, marketing databases, email, social media, and display advertising.
• Social Media Management: They are also in charge of building and maintaining the company's presence on social media platforms.
• Performance Measurement: The executive tracks and reports on the performance of all digital marketing campaigns. They evaluate the success of these campaigns based on predefined goals, such as return on investment (ROI) and key performance indicators (KPIs).
• Data Analysis:The exurtive analyses data to identify trends and insights. This information is then used to optimise marketing spending and campaign performance.
• Strategy Development:They brainstorm new and creative strategies for growing the company's digital presence and achieving marketing goals.
• Experimentation:The excutive plans, executes, and measures experiments and tests to improve conversion rates and campaign effectiveness.
• Collaboration:They work closely with internal teams to create effective landing pages and enhance the overall user experience.
• Analytics and funnel optimisation:The excutive uses strong analytical skills to evaluate the entire customer journey across different marketing channels. They identify points where customers either convert or drop off and make improvements accordingly.
• Vendor Partnerships:The excutive collaborates with external agencies and other vendor partners to support the company's marketing efforts.
• Technology Evaluation:They stay updated on emerging technologies and evaluate their potential benefits for the company's marketing strategies.
• Thought Leadership:The Digital Marketing Executive provides valuable insights and leadership in adopting new technologies and strategies when they are suitable for the company's goals.

Educational Background and Experience Requirements:

• Education:The candidate should have a bachelor's or master's degree in marketing or a related field. This educational background provides the foundational knowledge required for this role.
• Work Experience:The candidate must have prior working experience in the field of digital marketing, particularly within the industry relevant to the company's operations. This experience demonstrates the candidate's familiarity with digital marketing practises specific to the industry.
• Campaign Management:The candidate should have demonstrable experience in leading and managing various digital marketing campaigns. This includes campaigns related to search engine optimisation (SEO) and search engine marketing (SEM), managing marketing databases, email marketing, social media marketing, and display advertising.
• Landing Page Optimisation:The candidate should have experience optimising landing pages. This involves making webpages more effective at converting visitors into customers or leads.
• Experimentation Skills:The candidate should have experience with A/B and multivariate experiments. These are techniques used to test different variations of marketing content or strategies to see which performs better.
• Analytics Knowledge:The candidate should possess solid knowledge of various website and marketing analytics tools such as Google Analytics, NetInsight, Omniture, WebTrends, and SEMRush. These tools are essential for tracking and analysing the performance of digital marketing efforts.
• Advertising Expertise:The candidate should have working knowledge of ad-serving tools and be an expert in Facebook advertising. This includes understanding how to create and optimise advertisements on the Facebook platform.
• PPC Campaign Experience:The candidate should have experience in setting up and optimising pay-per-click (PPC) advertising campaigns on major search engines like Google and Bing.
• Technical Skills:The candidate should have a working knowledge of web development languages such as HTML, CSS, and JavaScript. This knowledge is useful for understanding and working within the technical constraints of digital marketing.

Job Description:

• Immediate joiners are preferred.
• Working Days 5.5 Days in a week/6 week off in a month

Skills:

• Candidate must have good knowledge of GDS like Galileo, Amadeus or Sabre.
• Excellent Communication skills to Issue, Reissue, refund & Cancel Airline Tickets on GDS/Amadeus or Galileo.
• Candidate must have ability to handle International Ticketing queries.
• Candidate must be from Travel background with 3+ years of experience in Ticketing.
• Salary No Bar for deserving Candidate.
• Candidate should be willing to work in flexible shifts.

Job Overview:

Ticketing/ Travel Sales/Post Sales - Executive (for Australia/New Zealand/United Kingdom process)

Job Description:

• Handling customers mainly for International Flights bookings domestic & International Ticketing.
• 0-8 years of experience required.
• Excellent Knowledge of any GDS (Galileo, Amadeus, Sabre, Apollo, Worldspan)
• Sound knowledge of Domestic and International Flight fares.
• Issuance and reissuance
• Date Change , Schedule Change and Refunds.
• B2B and B2C both will do.

Skills:

• Good Geographical Knowledge i.e. City codes, Airport codes etc.
• Interacting with the Airlines.
• Travel sales process.
• Willing to work in shifts as per International Time zones

Job Description:

• Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines
• Audit Customer responses received through surveys to identify improvement areas
• Conduct daily briefings, refresher sessions on regular basis
• Make recommendations to help reduce errors, and improve revenue generations
• Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process
• Analyze the root causes for the defects identified through the audits using basic quality tools
• Report, accurately & promptly, the root causes of the defects to the business units
• Analyze trends and submit recommendations to Management for the top identified defects
• Train new hires on all Quality metrics and guidelines
• Flexibility with Shifts

Skills:

• Good knowledge of Travel Process
• Ability to handle Internal and External Customer Issues/rate Customer
• Strong Analytical bend of mind
• Should be able to question the status quo
• Patience level should be very high
• Ownership to resolve queries
• Number Friendly and Quick with basic Number based Calculations
• Excellent Understanding of Customer Satisfaction
• Must be able to Continuously Enhance Selling Skills of agents
• Excellent Presentation, Feedback & Coaching skills.
• Technical knowledge of English communication - intonation, syllable, punctuation etc.
• Receptiveness to change, and ability to drive changes
• Ability/readiness to work in sales driven environment
• Customer service attitude
• Excellent People management skills
• Self-driven / motivated

Job Description:

• Managing sales and purchase records and receipts
• Supplier Credit card payments and refund reconciliation
• Updating daily day to day bank transactions in XERO SOFTWARE (Sales , purchase, refund)
• Preparing, Processing & checking weekly invoices.
• Preparing details for processing payments and coordinating with procurement team for invoices.
• Ensuring timely payments of all vendors
• Responsible for verification of payments, bills, preparation of vouchers
• Reconciling bank statement
• Preparation of income and expense statements daily, weekly and monthly
• Preparing bank reconciliation, cost analysis (budget vs. actual), cash flow / receipts
• Accounting of sale transactions
• Handling accounts payable/receivable reconciliation
• Prepare reports ( payment report, supplier payment reports, credit card, reconciliation report, relevant MIS Reports).

Job Description:

• Ability to design, develop and support various daily, weekly, monthly and quarterly reporting.
• Ability to handle large complex data.
• Ability to prepare dashboards, presentations, graphs, and analytical reports, Pivot charts, dashboards, Macros, VBA Coding, Formulas & Data Manipulation.
• Proficiency in Advance Excel.
• Ability to do quick problem solving and multitasking.
• Flexibility to to work in shifts (24*7)
• Strong communication skills
• Proficiency in Excel VBA, advanced excel and its functions such as VLOOKUP, hlookup, pivot, Sumifs, Sumproducts, Slicer, power pivot and other excel formulas and functions.
• Ability to analyze and create daily, weekly and monthly reports. create meaningful dashboards and reports.

Skills:

• Proficiency in tools that are used in Data Analytics and visualization. (Advanced Excel, Power BI, Business Objects, SQL)Exceptional analytical and problem-solving skills
• Excellent Communication Skills
• Ready to deliver work within prescribed time

Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Conduct Employee Engagement Activity
• Prepare Monthly Attendance For Payroll
• Leading a team of junior human resource managers.

Requirements:

• Bachelors degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.